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Support

Support isn't just a feature at Carepay; it's at the core of everything we do. As the frontrunners in digitizing workers' compensation payments, we understand that exceptional support is non-negotiable. Our experienced team is committed to being your trusted ally, providing guidance and assistance whenever you need it. Whether you have questions, need advice, or encounter challenges, we're here to listen and offer solutions tailored to your needs. With Carepay, rest assured that you're not just getting a payment solution; you're gaining a supportive partner invested in your success.

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We’re here to help! You can easily access support by selecting one of the options below. Visit our comprehensive Help Center to find answers to common questions and step-by-step guides, email us for personalized assistance, or initiate a chat for real-time support with one of our representatives. No matter how you choose to reach out, we’re committed to providing the help you need.

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Fast & Secure Payments

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Payors

Are you looking to simplify and speed up your claim-related payments? With ePayments, you can ensure your transactions are faster and more secure, saving you time and reducing hassle. Discover the benefits of modernizing your payment process and experience the efficiency that ePayments can bring to your business.

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Payees

Are you looking to simplify and speed up your claim-related payments? With ePayments, you can ensure your transactions are faster and more secure, saving you time and reducing hassle. Discover the benefits of modernizing your payment process and experience the efficiency that ePayments can bring to your business.

Frequently Asked Questions

Who is Carepay for?
Carepay is designed for organizations that manage claim-related payments, including third-party administrators (TPAs), self-insured employers, carriers, and risk pools. Our platform also supports the payees who receive these payments—such as medical providers, vendors, and claimants. Whether you’re issuing payments or receiving them, Carepay simplifies the process with fast, secure, and cost-effective digital disbursements.
How do I start accepting fast payments through Carepay?
Getting started with Carepay is simple. Just complete the initial enrollment form [HERE], and our team will follow up by email with the next steps based on your preferred payment method.
How do I switch from mailing checks to E-payments?

We make the transition from printing and mailing physical checks to ePayments easy. Click HERE to schedule a time to speak with our team and discuss how we can tailor digital payments to fit your business, or Contact Us.

What type of payments does Carepay offer?

Carepay gives payees the flexibility to choose the payment method that works best for them. Our platform supports:

  • ACH Payments – Direct electronic deposits to a bank account. ACH is secure, cost-effective, and eliminates the delays and expenses of mailing paper checks.
  • Virtual Card Payments – Single-use card numbers sent directly to providers or vendors by email. Virtual cards are fast, secure, and often include rebate opportunities for payors.
  • Check Payments (Limited Use) – While our goal is to help the industry move away from costly paper checks, Carepay can issue them when required. This ensures every payee can be paid, even in circumstances where digital payments are not yet possible.
What happens if I don't receive my payment?

Great question! If you haven’t received your payment, here are a few steps you can take. First, double-check the payment information you provided to ensure everything is accurate. If the details are correct, reach out to us and our team will track it down for you. Please note that some payments may take a few days to process, but rest assured—we’ll investigate promptly and make sure everything is resolved quickly.

How long does it take to receive payment?

Payment speed depends on the method selected and the issuing bank. Virtual cards are the fastest option, with funds available as soon as the card is processed. ACH payments typically take 2–3 business days to appear in your account, while paper checks may take 7–10 business days to arrive by mail.

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