We're here for you
Contact Us
Support isn't just a feature at Carepay; it's at the core of everything we do. As the frontrunners in digitizing workers' compensation payments, we understand that exceptional support is non-negotiable. Our experienced team is committed to being your trusted ally, providing guidance and assistance whenever you need it. Whether you have questions, need advice, or encounter challenges, we're here to listen and offer solutions tailored to your needs. With Carepay, rest assured that you're not just getting a payment solution; you're gaining a supportive partner invested in your success.
Get In Touch
Have questions about our services? Feel free to connect with us using this form. If you're ready to get started, scroll down. Payors can discover how to make claim-related payments faster, and vendors can learn how to receive payments more quickly.
Want To Get Paid Fast?
getting started
How It Works
Provide A Billing Email
Provide your basic info and preferred email address for payment notifications in the "Get Started" section.
Enable E-payments
Automatic Ongoing Payments
Get Started:
Access Anywhere. Start Immediately.
Enter the email where you'd like to receive your future invoice e-payments to accelerate your next payment and future payments.
Want To Pay Fast?
the future of payments
Payors
Are you looking to simplify and speed up your claim-related payments? With ePayments, you can ensure your transactions are faster and more secure, saving you time and reducing hassle. Discover the benefits of modernizing your payment process and experience the efficiency that ePayments can bring to your business.
Get Started:
Ready to streamline your claim-related payments? Enter your contact information, and our team will show you how ePayments can make your transactions faster and more secure!
Frequently Asked Questions
Who is Carepay for?
How do I start accepting fast payments through Carepay?
How do I switch from mailing checks to E-payments?
We make the transition from printing and mailing physical checks to ePayments easy. Click HERE to schedule a time to speak with our team and discuss how we can tailor digital payments to fit your business, or Contact Us.
What type of payments does Carepay offer?
Carepay gives payees the flexibility to choose the payment method that works best for them. Our platform supports:
- ACH Payments – Direct electronic deposits to a bank account. ACH is secure, cost-effective, and eliminates the delays and expenses of mailing paper checks.
- Virtual Card Payments – Single-use card numbers sent directly to providers or vendors by email. Virtual cards are fast, secure, and often include rebate opportunities for payors.
- Check Payments (Limited Use) – While our goal is to help the industry move away from costly paper checks, Carepay can issue them when required. This ensures every payee can be paid, even in circumstances where digital payments are not yet possible.
What happens if I don't receive my payment?
Great question! If you haven’t received your payment, here are a few steps you can take. First, double-check the payment information you provided to ensure everything is accurate. If the details are correct, reach out to us and our team will track it down for you. Please note that some payments may take a few days to process, but rest assured—we’ll investigate promptly and make sure everything is resolved quickly.
How long does it take to receive payment?
Payment speed depends on the method selected and the issuing bank. Virtual cards are the fastest option, with funds available as soon as the card is processed. ACH payments typically take 2–3 business days to appear in your account, while paper checks may take 7–10 business days to arrive by mail.